NEW garage December 2018
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COVIDConcept
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Holiday inquiry

Covid-Concept

Schloss Mittersill

 

Arrival and departure

Cancellation

 

  • Cancellation free of charge until three days before arrival.
  • Cancellation free of charge until the day of arrival in case of border closure, entry ban into the region or exit ban from the home municipality.
  • Cancellation free of charge in case of travel warning by the responsible ministry for the vacation resort Mittersill.
  • Refund of deposits.

Arrival

  • We welcome you warmly, but do not shake hands at the moment.
  • Our check-in takes place in the lounge to guarantee a relaxed arrival and security.
  • We use plexiglass screens to secure places where it is not possible to keep a minimum distance.
  • Regular disinfection of our premises by our staff is a matter of course.
  • Disinfection dispensers are available at central locations, toilets and in the rooms.

Stay

  • For all information, excursion possibilities and menus we provide a contactless guest folder (via smartphone).

General

  • Pack your mouth-to-nose protection (MNS).
  • The minimum distance of 1 meter must be maintained at all times.

Cleanliness

  • Hygiene is our top priority. All rooms and premises are thoroughly cleaned daily and disinfected accordingly.

Pleasure

  • An MNS is worn and distance is kept at the breakfast buffet.
  • Small tongs are provided to each guest: Only with these may food be taken from the buffet. Each table gets its own coffee pot.
  • Juice and tea stations are regularly disinfected.
  • Digital menus: these can be accessed via QR code, contactless of course.

Spa

  • Special attention is paid to hygiene and surface disinfections are performed.
  • We provide each guest with a spa bag with bath towels, bathrobe and slippers.
  • Employees
  • Our employees are checked weekly with a PCR test.
  • For your safety, all employees wear mouth/nose protection. You will find that a true smile can always be read from the eyes.
  • All employees have special hygiene training tailored to your department.
  • Hygiene instructions are regularly reviewed and revised.

Measures in case of suspicion

  • All guests staying in the castle are registered.
  • In the event of suspicion, action can thus be taken quickly and followed up.
  • The action plan is worked through, and those affected and contact persons are contacted immediately.
  • Should you fall ill with Covid-19: We set up a special quarantine station for this purpose, where infected persons can stay.